Shipping policy

Shipping Policy for Sanae Intoxicants

At Sanae Intoxicants, we strive to deliver your order in a timely and secure manner. Please review our shipping policy below to understand our processes, costs, and estimated delivery times.

1. Processing Time

• Order Processing: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Custom Orders: For custom or made-to-order items, processing times may vary. Please refer to the product description or contact us for specific timelines.

2. Shipping Rates & Estimates

• Domestic Shipping (United States):

• Standard Shipping: $5.99 (3-7 business days)

• Expedited Shipping: $15.99 (2-3 business days)

• Free Shipping: On orders over $100 (3-7 business days)

• International Shipping:

• Rates vary depending on the destination and will be calculated at checkout.

• Delivery times for international orders typically range from 7-21 business days, depending on the destination and customs processing.

3. Shipping to P.O. Boxes

• We currently do not ship to P.O. boxes or APO/FPO addresses. Please provide a physical address for delivery.

4. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

5. Customs, Duties, and Taxes

• International Orders: Sanae Intoxicants is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• Import Regulations: Please be aware of your country’s import regulations before placing an order, as Sanae Intoxicants is not responsible for any delays caused by customs.

6. Delivery Issues

• Lost or Stolen Packages: If your package is lost or stolen, please contact the shipping carrier directly. Sanae Intoxicants is not responsible for lost or stolen packages once they are in the hands of the carrier.

• Delayed Deliveries: Occasionally, shipping delays may occur due to unforeseen circumstances. If your delivery is delayed, we appreciate your patience. Please contact us if you have not received your order within the estimated delivery time, and we will assist in resolving the issue.

7. Order Changes & Cancellations

• If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order. Once an order has been processed, we are unable to make changes or cancel it.

8. Returns & Exchanges

• For information on returning or exchanging items, please refer to our Return Policy.

9. Contact Us

• If you have any questions or concerns regarding your shipment, please contact us at [your email address] or call [your phone number]. We are here to help and ensure that you receive your products in perfect condition.